About Jumeirah & the Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, nightlife destination MusicHall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.
About the job:
An opportunity has arisen for a Butler to join Villas Butler in Jumeirah Zabeel Saray. The main duties and responsibilities of this role:
1. Give a warm welcome to guests on arrival to Jumeirah Zabeel Saray residences, register them as well as issuing room keys in the appropriate welcome booklet.
2. Take payment from guests on departure and close their bills correctly.
3. Be efficient in assisting guests throughout their stay with any requirements.
4. Ensures that the residences are manned, operationally prepared and stocked at all times.
5. To use discretion and tact when dealing with the guest enquiries, problems and complaints in an efficient and professional manner without detriment to the hotel and/ or its reputation.
6. Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided.
7. File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
8. Neatly file registration cards of departed guests by date and in alphabetical order.
9. Scan the passport of every guest on arrival and save the data correctly for the CID Report.
10. Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.
11. He/She must be completely familiar with the operational environment and must follow the detailed instructions given to him/her by the manager at all times when working.
12. Maintaining and handling of cash float.
13. Prepare registration cards for the next day’s arrivals.
14. Conduct check-in and check-outs with accordance to procedure.
15. Escort the guest directly to the residences after proceeding with the check-in.
16. Ensure the luggage is sent up promptly to the room.
17. Check departures for the day and the following day, update departure times.
18. To promptly and accurately file the updated registration cards of arrived guests, once checked by the Reception.
19. Comply with Guest Services Standard Operating Procedures/ Step by Steps.
20. Provides necessary information relating to In-house/Arrival Guests regarding VIP Amenities, Kids’ Amenities, International Newspaper requests, etc
21. Continually checks all public areas.
22.Inspects residences prior to guest arrival and sets up standards as per guest preferences
23. Refreshes the residences & assisting with turndowns.
24. Ensures that all residences are maintained & serviced as required.
25. Co-ordinates Laundry & Pressing - Collection & Delivery by liaising with HSK.
26. Prepares a comprehensive Itinerary for in-house residence guests for the duration of their stay as per the specifications and preferences of the respective guests.
27. Refreshes the occupied guest residences when aware that the in-house guest has left his room.
28. Provides a full shoeshine service as and when requested.
29. Unpacks/ Packs Guest Luggage as requested.
30. Delivers & places the Evening Amenities, Gifts according to the set standard.
31. Delivers Newspapers & Magazines to all rooms/suites.
32. Stocks up the mini-bars and other Food & Beverage related items.
33. Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
34. Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy.
35. Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
36. Carry out cashiering duties like foreign currency exchange, paid-outs etc.
37. Close their individual cashier audit at the end of each shift ensuring that all details balance.
38. Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times.
39. Minimize rebates and ensure that they all have sufficient justification, back-up and signatures.
40. Adhere to Jumeirah International’s Guiding Principles and Hallmarks.
41. Comply with the Resort’s health, safety and hygiene procedures and products.
42. Be aware of the Resort’s fire and emergency procedure.
43. Proactively assists customers
44. Takes responsibility for identifying and meeting customer needs
45. Takes ownership and follows through customer requests
46. Greets the guest before the guest greets them
47. Never say No to the guests
48. Adheres to company and departmental grooming standards
49. Seeks first to understand & then to be understood
50. Listens actively and process information before responding
51. Communicates verbally in clear and concise manner using English
52. Written communication skill is appropriate for the needs of position
53. Follows standard operating procedures and policies
54. Accepts direction willingly and supports manager’s decision
55. Keeps work area clean and organized
56. Follows safe and healthy work practices
57. Proactively identifies and willingly accepts responsibility for solving problems
58. Thinks creatively to identify solutions
59. Offers alternatives where appropriate
60. Works positively with others and contributes actively to promote a healthy team spirit.
2. Take payment from guests on departure and close their bills correctly.
3. Be efficient in assisting guests throughout their stay with any requirements.
4. Ensures that the residences are manned, operationally prepared and stocked at all times.
5. To use discretion and tact when dealing with the guest enquiries, problems and complaints in an efficient and professional manner without detriment to the hotel and/ or its reputation.
6. Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided.
7. File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
8. Neatly file registration cards of departed guests by date and in alphabetical order.
9. Scan the passport of every guest on arrival and save the data correctly for the CID Report.
10. Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.
11. He/She must be completely familiar with the operational environment and must follow the detailed instructions given to him/her by the manager at all times when working.
12. Maintaining and handling of cash float.
13. Prepare registration cards for the next day’s arrivals.
14. Conduct check-in and check-outs with accordance to procedure.
15. Escort the guest directly to the residences after proceeding with the check-in.
16. Ensure the luggage is sent up promptly to the room.
17. Check departures for the day and the following day, update departure times.
18. To promptly and accurately file the updated registration cards of arrived guests, once checked by the Reception.
19. Comply with Guest Services Standard Operating Procedures/ Step by Steps.
20. Provides necessary information relating to In-house/Arrival Guests regarding VIP Amenities, Kids’ Amenities, International Newspaper requests, etc
21. Continually checks all public areas.
22.Inspects residences prior to guest arrival and sets up standards as per guest preferences
23. Refreshes the residences & assisting with turndowns.
24. Ensures that all residences are maintained & serviced as required.
25. Co-ordinates Laundry & Pressing - Collection & Delivery by liaising with HSK.
26. Prepares a comprehensive Itinerary for in-house residence guests for the duration of their stay as per the specifications and preferences of the respective guests.
27. Refreshes the occupied guest residences when aware that the in-house guest has left his room.
28. Provides a full shoeshine service as and when requested.
29. Unpacks/ Packs Guest Luggage as requested.
30. Delivers & places the Evening Amenities, Gifts according to the set standard.
31. Delivers Newspapers & Magazines to all rooms/suites.
32. Stocks up the mini-bars and other Food & Beverage related items.
33. Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
34. Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy.
35. Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
36. Carry out cashiering duties like foreign currency exchange, paid-outs etc.
37. Close their individual cashier audit at the end of each shift ensuring that all details balance.
38. Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times.
39. Minimize rebates and ensure that they all have sufficient justification, back-up and signatures.
40. Adhere to Jumeirah International’s Guiding Principles and Hallmarks.
41. Comply with the Resort’s health, safety and hygiene procedures and products.
42. Be aware of the Resort’s fire and emergency procedure.
43. Proactively assists customers
44. Takes responsibility for identifying and meeting customer needs
45. Takes ownership and follows through customer requests
46. Greets the guest before the guest greets them
47. Never say No to the guests
48. Adheres to company and departmental grooming standards
49. Seeks first to understand & then to be understood
50. Listens actively and process information before responding
51. Communicates verbally in clear and concise manner using English
52. Written communication skill is appropriate for the needs of position
53. Follows standard operating procedures and policies
54. Accepts direction willingly and supports manager’s decision
55. Keeps work area clean and organized
56. Follows safe and healthy work practices
57. Proactively identifies and willingly accepts responsibility for solving problems
58. Thinks creatively to identify solutions
59. Offers alternatives where appropriate
60. Works positively with others and contributes actively to promote a healthy team spirit.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Completed Secondary School Education
Basic knowledge of mathematics (incl. Percentage calculations)
Able to communicate effectively and to respond well (switched on) to questions and requests
Well groomed/presented
Enthusiastic and eager
Able to work in a team, i.e. caring about other team members and open towards other nationalities
Should be able to quickly learn and adapt to a new work environment
Additional Language would be of advantage: Arabic, Russian or European language
Previous Hotel Experience (through studies or work experience) in a 5 star hotel is desirable
Computer Knowledge, i.e. basic experience with windows, internet explorer and word
Previous Front Office Experience is desirable
Previous Experience in Fidelio/Opera
Proficient in OPERA PMS
Basic knowledge of mathematics (incl. Percentage calculations)
Able to communicate effectively and to respond well (switched on) to questions and requests
Well groomed/presented
Enthusiastic and eager
Able to work in a team, i.e. caring about other team members and open towards other nationalities
Should be able to quickly learn and adapt to a new work environment
Additional Language would be of advantage: Arabic, Russian or European language
Previous Hotel Experience (through studies or work experience) in a 5 star hotel is desirable
Computer Knowledge, i.e. basic experience with windows, internet explorer and word
Previous Front Office Experience is desirable
Previous Experience in Fidelio/Opera
Proficient in OPERA PMS
About the Benefits:
This position offers a highly competitive salary and package which includes: fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
