Job Number 18000Z1T
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai, Dubai, United Arab
Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition
and unsurpassed luxury. Home to the world’s tallest building, the largest
shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott
Marquis Dubai, it is a place for those who seek the best the world has to
offer.
The Marquis brand is a quality standard for the finest
properties in the Marriott portfolio, synonymous with intuitive service and
refined taste. The JW Marriott Marquis Dubai has instantly gained status as one
of the region’s most compelling destinations, offering service and facilities
that have been carefully crafted around the expectations of the world’s most
discerning travelers.
Comprising two iconic towers, the JW Marriott Marquis Dubai
stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of
one of the most desirable locations in the city.
The hotel features elegantly conceived accommodation,
outstanding event and business facilities, a collection of 14 stylish bars and
restaurants and the haven of health and relaxation that is Saray Spa and Health
Club. A marriage of rich and colorful cultural inspirations and design finesse
makes it a destination with distinctive character and ambience.
Job Summary
Supervise and coordinate activities of cooks and workers.
Determine how food should be presented, and create decorative food displays.
Ensure proper portion, arrangement, and food garnish to be served. Monitor the
quantity of food that is prepared. Inform Food & Beverage service staff of
menu specials and out of stock menu items.
Prepare special meals or substitute items. Assist cooks and kitchen
staff with various tasks. Provide cooks with needed items. Monitor stock of
kitchen supplies and food. Maintain kitchen logs for food safety program and
food products. Ensure the quality of the food items and notify manager if a
product does not meet specifications.
Assist management in hiring, training, scheduling,
evaluating, counseling, disciplining, and motivating and coaching employees.
Follow all company and safety and security policies and procedures; report
maintenance needs, accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Ensure uniform and personal
appearance is clean and professional; maintain confidentiality of proprietary
information; protect company assets. Address guests’ service needs. Speak with
others using clear and professional language. Develop and maintain positive
working relationships with others; support team to reach common goals; listen
and respond appropriately to the concerns of other employees. Ensure adherence
to quality expectations and standards. Stand, sit, or walk for an extended
period of time. Reach overhead and below the knees, including bending,
twisting, pulling, and stooping. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 25 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 5-10
Titles of Direct Reports – DCDP, Commis
CANDIDATE PROFILE
Experience:
5 Years
SPECIFIC DUTIES
The following are specific responsibilities and
contributions critical to the successful performance of the position:
General Kitchen
Ensure the quality of the food items and notify manager if a
product does not meet specifications.
Communicate any assistance needed during busy periods to the
Chef to ensure optimum service to guests.
Monitor the quantity of food that is prepared and the
portions that are served in to control food waste and ensure that good food is
not thrown away.
Check and ensure the correctness of the temperature of
appliances and food using thermostats and thermometers, including monitoring
freezer systems, such as fans, drains, and doors, for proper operation, and
report issues or problems to facility management.
Operate ovens, stoves, grills, microwaves, and fryers to
prepare foods.
Report maintenance issues immediately to appropriate
personnel (i.e., management or maintenance).
Inform Chef of any excess food items that can be used in
daily specials or elsewhere.
Maintain food logs for all food products (e.g., production
charts).
Sanitation and Maintenance
Wash and disinfect kitchen area including tables, tools,
knives, and equipment to ensure sanitary conditions and meet the departmental
standards, including using sanitizers required by health department.
Set-up and break down work station with required mise en
place, tools, equipment and supplies, ensuring items are to established specs,
ensuring adequate fill of containers, storing items appropriately, and cleaning
station as appropriate.
Follow and ensure compliance with sanitation and cleaning
procedures and pest control guidelines, reporting pest control issues to
appropriate personnel.
Food Safety
Follow appropriate personal hygiene procedures to ensure
food served to guests is safe for consumption, including disinfecting hands
prior to handling food and wearing a hat/hairnet and proper footwear.
Follow and ensure compliance with food safety and handling
policies and procedures, such as product rotation, First In-First Out (FIFO);
dating, labeling, cleaning, and organizing coolers/freezers/storage areas; and
Cold Chain compliance, across all food-related departments and areas.
Prepare all potentially hazardous foods at the correct
temperature according to the HACCP guidelines.
Maintain kitchen logs for food safety program compliance
(e.g., A1, A2, A3 etc.).
Maintain up-to-date knowledge of company Food Safety
Programs within assigned area of responsibility, as well as Dubai Municipality
standards.
Follow guidelines and checklists related to PIC (Person in
charge)
Support initiatives related to food safety.
Report any guest complaints or other issues related to food
safety to the Culinary management.
Stocking/Receiving
Monitor stock of kitchen supplies and food to identify
needed items and ensure neat and orderly storage, and communicate potential
product shortages, or price changes, to supervisor/manager.
Kitchen Tools & Equipment
Use kitchen tools safely and appropriately, including using
appropriate tools to open cartons, boxes, and cans; keeping knives sharpened;
using proper knife handling procedures; using correct knives for particular
food item or specific task; using dry pads when moving hot material; and
engaging all appropriate safety devices prior to operating equipment.
Use measuring tools (for example, scale, measuring cups,
measuring spoons) to precisely measure ingredients and portion sizes.
Food Preparation
Prepare and cook food according to recipes, quality
standards, presentation standards, and food preparation checklist, establishing
priority items.
Test foods to determine if they have been cooked
sufficiently, using methods such as tasting, smelling, or piercing them with
utensils.
Weigh, measure, and mix ingredients according to recipes or
personal judgment, using various kitchen utensils and equipment.
Prepare ingredients for cooking, including portioning,
chopping, and storing food before use.
Monitor food quality while preparing food and throughout the
day utilizing the HACCP forms and production charts.
Wash and peel (if required) fresh fruits and vegetables to
prepare them for cooking or consumption.
Assist cooks and kitchen staff with various tasks as needed,
and provide cooks with needed items.
Prepare special meals or substitute items, where possible, to
satisfy guest requests.
Supervise and coordinate activities of cooks and workers
engaged in food preparation.
Determine how food should be presented, and create
decorative food displays.
OTHER
Safety and Security
Report work related accidents, or other injuries immediately
upon occurrence to manager/supervisor.
Follow company and department safety and security policies
and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of
theft.
Policies and Procedures
Follow company, hotel and department policies and
procedures.
Follows Marriott International Hotels Limited Regional
Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and
information.
Ensure uniform, nametags, and personal appearance are clean,
hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets
in accordance with company policies and procedures.
Perform other reasonable job duties as requested by
Supervisors and Management.
Working hours as required to do your job but normally not
less than 48 hours per week.
Guest Relations
Actively listen and respond positively to guest questions,
concerns, and requests using brand or property specific process (e.g., LEARN,
JW Symphony of Service) to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt
guest service.
Anticipate guests' service needs, including asking questions
of guests to better understand their needs and watching/listening to guest
preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive,
and timely manner.
Engage guests in conversation regarding their stay, property
services, and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond
farewell.
Welcome and acknowledge each and every guest with a smile,
eye contact, and a friendly verbal greeting, using the guest's name when
possible.
Supply guests/residents with directions and information
regarding property amenities, services, and hours of operation, and local areas
of interest and activities.
Communication
Answer telephones using appropriate etiquette including
answering the phone within 3 rings, answering with a smile in one's voice,
using the callers' name, transferring calls to appropriate person/department,
requesting permission before placing the caller on hold, taking and relaying
messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and
professional language.
Talk with and listen to other employees to effectively
exchange information.
Working with Others
Support all co-workers and treat them with dignity and
respect.
Handle sensitive issues with employees and/or guests with
tact, respect, diplomacy, and confidentiality. Develop and maintain positive
and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of
teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards,
e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks
Enter and locate work-related information using computers
and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an
entire work shift.
Read and visually verify information in a variety of formats
(e.g., small print).
Move, lift, carry, push, pull, and place objects weighing
less than or equal to 10 pounds without assistance.
