Front Office
Supervisor Rooms and Guest Services Operations Job available in Aloft Hotels- Abu Dhabi
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Position Title
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Front
Office Supervisor
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Department
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Rooms and Guest
Services Operations
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City
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Abu
Dhabi
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Country
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UAE
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Company
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Aloft
Hotels
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Job Level
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Supervisor
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Gender
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Nationality
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Job Descriptions:
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Assist staff with
expediting problem payments (e.g., problems processing credit card). Follow
up with guest regarding satisfaction with guest-related issues. Process all
guest check-ins by confirming reservations, assigning room, and issuing and
activating room key. Process all payment types such as room charges, cash,
checks, debit, or credit. Set up accurate accounts for each guest upon
check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate
sold-out situations and obtain satisfactory alternative accommodations when
the property cannot accommodate guests with reservations. Block rooms in the
computer and identify designated requirements and requests. Contact
appropriate individual or department (e.g., Bellperson, Housekeeping) as
necessary to resolve guest call, request, or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift
logs/daily memo books and document pertinent information in logbooks. Count
bank at the beginning and end of shift. Balance and drop receipts according
to Accounting specifications. Assist management in training, motivating, and
coaching employees; serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process. Report accidents,
injuries, and unsafe work conditions to manager; complete safety training and
certifications.
Follow all company policies and procedures;
ensure uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information. Anticipate and address guests'
service needs. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others. Ensure adherence to quality expectations and
standards. Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.
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Front Office Supervisor
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites, Dubai, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Job Summary
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
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