About the Job:
An opportunity has arisen for a Guest Services Executive to join Front Office department in Mina A’ Salam. The main duties and responsibilities of this role:
- Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
- Take payment from guests on departure and close their bills correctly
- Sell rooms to walk-in guests at the maximum rate possible
- Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times
- Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided
- File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
- Scan the passport of every guest on arrival and save the data correctly for the CID Report
- Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly
- Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
- Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct
- Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
- Assist the CID Clerk with entering the data in the computer system whenever required
- Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities
- Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy
- Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit
- Carry out cashiering duties like foreign currency exchange, paid-outs etc.
- Close their individual cashier audit at the end of each shift ensuring that all details balance
- Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times
About You:
The ideal candidate for this position will have the following experience and qualifications:
- A minimum of 2 years guest service experience in a 5 star hotel
- Should have a Secondary School Certificate or Degree
- Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera)
- Outgoing personality with ability to communicate with guests and colleagues
- Fluent in written and spoken English
- Additional language is an added value
About the Benefits:
This position offers a highly competitive salary and package which includes: fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
