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Position Title
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Service
Express Agent/ Telephone Operator
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Department
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Rooms and Guest
Services Operations
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|
City
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Dubai,
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Country
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UAE
|
|
Company
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Le
Meridien
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Job Level
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Non management
|
|
Gender
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Not
mentioned
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Nationality
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Not mentioned
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Job Descriptions:
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Promptly assists
customers with any request.
Record guest request
and complaints and promptly forwards request to the relevant
department via SGR
software.
Follows up that
requests are handled in a timely manner and up to customer’s satisfaction
using the GR system.
Tracks all dispatched
requests and provide accurate data on this to relevant department
heads.
Takes restaurant reservations
as required and logs these according to set standard through
the restaurant
reservation system.
Takes charge of the
SGR Centre to ensure all equipment is in good working order and that
there are sufficient
supplies at all times.
Give guest accurate
information about Dubai and hotel facilities.
Assist Front Office
and Guest Relations in varies duties as required.
Monitoring the fire
control panel and pool alarm and is fully aware of all emergency procedures
in the event of fire,
pool alarm, bomb alarm medical assistance, evacuation, etc.
Perform all telephone
operator duties such as paging and radioing team members, sending &
receiving faxes and
dispatching accordingly, setting wake-up calls, message taking and
dispatching, etc.
Assists with transportation
requests.
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You may
apply for this post if you have following qualification and experience:
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Proficiency in
computer (Microsoft Office Word, Excel, PowerPoint,
Projects, use of
internet, email)
Proficiency in Front
office operating system (Opera preferred)
Outgoing, friendly
personality
Fit to work 3 shifts
(morning, afternoon, night)
Minimum 1 years’
experience in the same position
Relevant exposure
within a 5 Star Hotel
Excellent command of
English language speaking, reading, writing, typing
Second language
German, Russian, Spanish, French and Italian is an advantage
Able to work under
pressure independently
Reliable
Able to manage time
and priorities of tasks
High School or
equivalent qualification
Pleasant appearance
Customer service focus
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Other Details
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Le Meridien Mina Seyahi Beach Resort & Marina, ideally located
alongside Dubai’s largest private white sand beach, Le Méridien Mina Seyahi
Beach Resort & Marina is an iconic destination among the most luxurious
of Dubai Beach Resorts. Featuring a
classic chic decor are subtle purple accents, our 220 Rooms and suites are
designed to stimulate your creativity while offering breath-taking views and
outstanding resort facilities will enrich your experience.
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