Assistant Front
Desk Manager Rooms and Guest Services Operations Position available in Courtyard by Marriott-Dubai
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Position Title
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Assistant
Front Desk Manager
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Department
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Rooms and Guest
Services Operations
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City
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Dubai
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Country
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UAE
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Company
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Courtyard
by Marriott
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Job Level
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Non Management
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Gender
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Not
mentioned
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Nationality
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Not mentioned
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Job Descriptions:
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Process all guest
check-ins, verifying guest identity, form of payment, assigning room, and
activating/issuing room key. Set up accurate accounts for each guest
according to their requirements. Enter Marriott Rewards information. Ensure
rates match market codes, document exceptions. Secure payment prior to
issuing room key, verify/adjust billing. Compile and review daily
reports/logs/contingency lists. Complete cashier and closing reports. Supply
guests with directions and property information. Accommodate guest requests,
contacting appropriate staff if necessary. Follow up to ensure requests have
been met. Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts. Count and secure bank at beginning and end of
shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training, evaluating, counseling, motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.
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You may
apply for this post if you have following qualification and experience:
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Follow all company
and safety and security policies and procedures; report any maintenance
problems, safety hazards, accidents, or injuries; complete safety training
and certifications; and properly store flammable materials. Ensure uniform
and personal appearance are clean and professional, maintain confidentiality
of proprietary information, and protect company assets. Welcome and
acknowledge all guests according to company standards, anticipate and address
guests’ service needs, assist individuals with disabilities, and thank guests
with genuine appreciation. Adhere to quality expectations and standards.
Develop and maintain positive working relationships with others, support team
to reach common goals, and listen and respond appropriately to the concerns
of other employees. Speak with others using clear and professional language.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 50 pounds without assistance and heavier lifting or movement tasks with
assistance. Move up and down stairs, service ramps, and/or ladders. Reach
overhead and below the knees, including bending, twisting, pulling, and
stooping. Enter and locate work-related information using computers. Perform
other reasonable job duties as requested.
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Other Details
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With more than 330 managed locations in more than 20 countries Courtyard
by Marriott offers a refreshing environment that helps guests stay connected
and balanced. Working at Courtyard, you'll ensure guests have a smooth,
productive stay that meets their personal and business needs. Find Your
World™ at Courtyard by Marriott.
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