|
Position Title
|
Guest
Service Agent
|
Department
|
Rooms and Guest
Services Operations
|
|
City
|
Abu
Dhabi
|
Country
|
UAE
|
|
Company
|
St.
Regis Hotels & Resorts
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Job Level
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Non Management
|
|
Gender
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Not
mentioned
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Nationality
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Not mentioned
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You may apply for this post if you have following qualification and experience:
Job Descriptions:
|
Organize, confirm,
process, and conduct all guest check-ins/check-outs, room reservations,
requests, changes, and cancellations. Secure payment; verify and adjust
billing. Activate and file room keys. Process all guest requests and relay
messages. Print contingency lists to have a record of all guests in case of
emergency. Identify and explain room features to guests; supply guests with
directions and information regarding property amenities, services, and hours
of operation, and local areas of interest. Ensure that any outstanding
requests or problems from the previous day receive priority and are resolved.
Run and review daily reports/logs. Complete designated cashier and closing
reports in the computer system. Accept and record wake-up call requests and
deliver to appropriate department. Count bank at beginning and end of shift;
secure bank. Process all payment types, adjustment vouchers, paid-outs,
correction vouchers, and miscellaneous charges; provide change. Notify Loss
Prevention/Security of any guest reports of theft.
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Other Details
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The St. Regis brand first established luxury hospitality more than 110
years ago, with the opening of the St. Regis New York. From the moment John
Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue, St. Regis has stood as a symbol of uncompromising elegance and
bespoke service. Today, with more than 40 of the best addresses around the
world, St. Regis is a place where trends are born, boundaries are broken and
guests can simply live exquisite. We invite you to explore careers at St.
Regis.
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