Banquets Manager
Event Management Position available in St. Regis Hotels & Resorts-Abu Dhabi
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Position Title
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Banquets
Manager
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Department
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Event Management
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City
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Abu
Dhabi
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Country
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UAE
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Company
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St.
Regis Hotels & Resorts
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Job Level
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Manager
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Gender
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Not
mentioned
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Nationality
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Not mentioned
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Job Descriptions:
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Directs and motivates
banquet team while personally assisting in providing high quality service
based on requirements and standards. Monitors and controls financial and
administrative responsibilities including asset protection. Provides clear
and concise communications to everyone servicing the event. Identifies
training opportunities and plans a strategy to accomplish goals.
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You may
apply for this post if you have following qualification and experience:
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CANDIDATE PROFILE
Education and
Experience
• High school diploma
or GED; 2 years experience in the event management, food and beverage, or
related professional area.
CORE WORK ACTIVITIES
Managing Banquet
Services Operations
• Projects supply
needs for the department, (e.g., china, glass, silver, buffet presentations,
props).
• Applies knowledge
of all laws, as they relate to an event.
• Understands the
impact of Banquet operations on the overall success of an event and manages
activities to maximize customer satisfaction.
• Adheres to and
reinforces all standards, policies, and procedures.
• Maintains
established sanitation levels.
• Manages
departmental inventories and maintains equipment.
• Uses banquet
beverage records to control liquor costs and manage the banquet beverage perpetual
inventory.
• Schedules banquet
service staff to forecast and service standards, while maximizing profits.
• Assists team in
developing lasting relationships with groups to retain business and increase
growth.
Participating in and
Leading Banquet Teams
• Sets goals and
delegates tasks to improve departmental performance.
• Conducts monthly
department meetings with the Banquet team.
• Applies and
continually broadens knowledge of food and wine pairings and cutting edge
cuisine with emphasis on current event trends.
• Acts as a liaison
to the kitchen staff.
• Leads shifts and
actively participates in the servicing of events.
Ensuring and
Providing Exceptional Customer Service
• Sets a positive
example for guest relations.
• Interacts with
guests to obtain feedback on product quality and service levels.
• Responds to and
handles guest problems and complaints.
• Empowers employees
to provide excellent customer service.
• Ensures employees
understand expectations and parameters.
• Strives to improve
service performance.
• Emphasizes guest
satisfaction during all departmental meetings and focuses on continuous
improvement.
• Reviews comment
cards and guest satisfaction results with employees.
Conducting Human
Resources Activities
• Communicates and
executes departmental and property emergency procedures and ensures staff are
trained in safety procedures.
• Observes service
behaviors of employees and provides feedback to individuals.
• Monitors progress
and leads discussion with staff each period.
• Participates in the
development and implementation of corrective action plans.
• Reviews quarterly
Meeting Planner Survey results and participates in the development and
implementation of corrective action to address service challenges; focuses on
continuous improvement of guest satisfaction.
• Attends and
participates in all pertinent meetings.
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Other Details
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The St. Regis brand first established luxury hospitality more than 110
years ago, with the opening of the St. Regis New York. From the moment John
Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s
Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and
bespoke service. Today, with more than 40 of the best addresses around the
world, St. Regis is a place where trends are born, boundaries are broken and
guests can simply live exquisite. We invite you to explore careers at St.
Regis.
Opened on the 15th of August 2013 and with an unparalleled address at
the heart of the spectacular Abu Dhabi Corniche, The St. Regis Abu Dhabi
provides easy access to everything that this incredible city has to offer. In
the heart of the business and cultural districts the hotel is a short
distance from the magnificent Abu Dhabi Mosque, the city's many shopping
malls, golf courses, museums and major attractions, including the incredible
Formula One Grand Prix circuit and Ferrari World on Yas Island. The hotel
comprises 283 fabulously appointed guest rooms including 55 suites, most of
which have incredible views of both the Arabian Gulf and the city of Abu
Dhabi, the one of a kind Bridge suite between the two Nation Towers is quite
simply breathtaking. Each room and suite are serviced by the celebrated St
Regis Butlers who will provide ever-present yet unobtrusive attention to
detail, while attending to each request with discreet precision.
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