Job Number 18000Z6B
Job Category Food and Beverage & Culinary
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi,
United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand
with more than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels, you will
help keep this promise by delivering premium choices, sophisticated style, and
well-crafted details. With your skills and imagination, together we will
innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury
portfolio and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our associates
come first. Because if you’re happy, our guests will be happy. It’s as simple
as that. Our hotels offer a work experience unlike any other, where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of
co-workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a luxury
environment. Treating guests exceptionally starts with the way we take care of
our associates. That’s The JW Treatment™.
JOB SUMMARY
Position responsible for assigned food and beverage/culinary
operations. Oversees guest and employee satisfaction, maintaining standards and
meeting or exceeding financial goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in the food
and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food
Service Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 1 year experience in the food and beverage,
culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
• Creates and nurtures a property environment that
emphasizes motivation, empowerment, teamwork, continuous improvement and a
passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee
related concerns.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and
externally.
• Takes ownership of a guest complaint/problem until it is
resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the
guest's satisfaction.
• Develops a relationship with all guests to build repeated
clientele internally and externally.
Additional Responsibilities as Assigned
• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.
