Job Number 18000YLP
Job Category Food and Beverage & Culinary
Location Sheraton Grand Hotel, Dubai, Dubai, United Arab
Emirates VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We
are inspired by our guests and one another – and are driven to make things
better. We love what we do, and we give it all we’ve got – on property and off.
When guests stay with us, it’s not just a room with a bed that they’re buying.
It’s an experience. We’re looking for someone who is ready to go beyond in
everything they do. If you are someone with a genuine drive to improve your
life and the lives of those around you, we encourage you to explore careers
with Sheraton.
Sheraton Grand Hotel, Dubai, United Arab Emirates.
Located at the forefront of Dubai’s most prominent
thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the
booming business district. Our hotel is just across from the Dubai World Trade
Centre and within walking distance of the Dubai Convention Centre. A short
drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International
Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel
comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom
serviced apartments. All accommodations span at least 36 square meters and
feature the Sheraton Sweet Sleeper® Bed. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views.
POSITION PURPOSE
Develop, implement and maintain quality standards for
outlets, including supervision and direction of service staff. Ensure excellent customer service.
ESSENTIAL FUNCTIONS
Interview, select, train, supervise, counsel and discipline
restaurant staff for the efficient operation of the outlet;
Organize and conduct pre-shift and departmental meetings
communicating pertinent information to the staff, such as house count and menu
changes scheduling and directing team members in their work assignments.
Interact positively with customers promoting hotel
facilities and services, resolving problems to the satisfaction of involved
parties.
To manage implementation of revised or new Sheraton
standards in product.
To provide regular feedback on progress/reports/magazines within
the industry and how new concepts may be applied to our product.
To support in generating new ideas for service and products
that will maintain a competitive and leading edge over our Competitive set.
To actively contribute to the creation of venues bringing
people together, generating connections that seal deals and embody truly
interactive areas through branded F&B experiences.
To contribute to the creation of venues bringing people
together, generating connections that seal deals and embody truly interactive
areas.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills
and abilities and be able to explain and demonstrate that he or she can perform
the essential functions of the job, with or without reasonable accommodation,
using some other combination of knowledge, skills, and abilities.
Knowledge of hotel food and beverage operations.
Ability to dialogue informally and effectively with all
co-workers, in one-on-one or small group settings, through clear articulation
of ideas and active listening.
Knowledge of food service techniques and cost controls such
as manpower, productivity, food cost and other expenses.
Working knowledge of federal, state and local laws governing
equal employment opportunity and civil rights, occupational safety and health,
wage and hour issues, and labor relations.
Do build lasting relationships with internal and external
customers.
Embrace and value operational guidelines and brand
standards.
Possess superior analytical skills.
