Team Leader - F&B Service - Madinat Jumeirah, C&I - (180001GA)
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.
Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.
About the Role:
An exciting role has arisen in the C&I department at Madinat Jumeirah for a highly motivated and hardworking individual. The main purpose of this position is to provide knowledgeable, friendly, professional and efficient F&B Service and to all guests ensuring maximum guest satisfaction in a manner consistent with MJ standards. As well as maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.
Main Duties:
Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.
Offer assistance to colleagues when required, to ensure designated work goals are met.
Demonstrate trust, support and respect towards team members in day-to-day work activities.
Conduct communication with customers and colleagues in a polite, professional and friendly manner.
Practice high standards of personal presentation in accordance with MJ Grooming & Presentation Standards
Seek assistance from other team members, supervisors and managers when required.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Secondary education/Hotel Diploma
Experience:
2 years Food and Beverage Service experience in a 5 star hotel
Skills:
Fluent in English and arabic
Knowledge of Food and Beverage
About the benefits:
This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage, life and accident insurance.
Primary Location: United Arab Emirates-DUBAI-Madinat Jumeirah
Job: Team Leader
Organization: Dubai Region [Main]
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