Executive Housekeeper - Jumeirah Messilah Kuwait -
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the Role
An exciting opportunity has arisen for a highly talented Executive Housekeeper to join the team at Jumeirah Messilah Beach Hotel & Spa, Kuwait. You will oversee and direct all aspects of the Housekeeping and Laundry operations, which shall include guest rooms, public areas and specified back of house areas.
Your key responsibilities will include:
Provide supervision and direction to housekeeping colleagues.
Interact with guests as well as individuals outside the hotel including suppliers, contractors and competitors.
Monitor Housekeeping Colleagues to ensure guests receive prompt and courteous service.
Inform other operating departments regarding Housekeeping matters, which concern them, notably Front Office to ensure accurate room status, in addition to communicating with Engineering, Laundry and Room Service.
Identify training needs, develop formal training plans and implement training sessions.
Schedule routine inspections by the Housekeeping Managers and other supervisors of all housekeeping areas including occupied and non-occupied rooms.
Inspect guest rooms and all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required.
Make recommendations to the Management, plan and assist with capital investment for all areas.
Maintain appropriate standards of dress, hygiene, uniforms, appearance, posture, and conduct of departmental colleagues.
Conduct regular communication meetings ensuring that appropriate information materials on the departments and hotel are shared.
Ensure Housekeeping colleagues are familiar with in house facilities for the purpose of assisting guests.
Control all departmental costs including labour, guest room supplies and cleaning supplies, yet ensure guest services are of high standard.
Participate in the preparation of the hotel’s annual strategic plan and goals programme.
Prepare the yearly Housekeeping Departmental budget, monitor, and control inventories for operating equipment, linen and uniforms; to ensure par stocks are maintained and costs are controlled.
Supervise outside contractors to ensure contractual compliance.
Implement and control Housekeeping procedures including key control, security and emergency procedures and health and safety for employees and guests.
Monitor and analyse room products of competitive hotels (local and international) to bench mark and keep up to date with the latest trends to maintain competitive advantage.
Provide creative set-up of guest amenities/supplies, flower arrangement to develop and enhance the image and reputation of the hotel.
Ensure the proper handling of lost and found to Security.
Assist if necessary in providing uniforms and decorations for special theme parties and other promotions.
Perform any other duties that management may reasonably require.
About You
In order to be considered for this role, you will possess a Bachelor’s degree or equivalent in Hospitality Management, and have at least three years' experience as an Executive Housekeeper, or similar role, in a large 5 star hotel.
In addition, you should be able to demonstrate strong leadership skills with a focus on talent management and succession planning, and demonstrable achievements in improving customer satisfaction and profitability.
You should have experience of working with and managing multicultural teams, have strong commercial acumen, a good command of the English language (spoken and written) and proficiency in Microsoft Office applications.
About the Benefits
This position offers a highly competitive salary and package which includes; housing allowance, annual flight tickets allowance, medical and dental coverage, life and accident insurance, retail and leisure discounts. Married colleagues will enjoy family benefits for up to two children which include education assistance.
Primary Location: Kuwait-Kuwait
Job: Executive Housekeeper
Organization: MEASA Region [Main]
