Front Desk Manager - Front Office - Jumeirah Royal Saray Bahrain -
About the job
An opportunity has arisen for a Front Desk Manager to join the Front Office team in Jumeirah Royal Saray Bahrain.
The main duties and responsibilities of this role:
Customer Focus
• Monitor Front Desk personnel to ensure guests receive prompt, cordial attention and personal recognition and VIPs receive special attention and recognition
• Maintain inter-departmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards in line with the Leading Quality Assurance, Jumeirah Hallmarks and Signature Standards, achieving the departmental target of the Customer Service Survey (JD Power)
• To assist the Guest Services team in meeting VIP guests on their arrival at the hotel
• Approve upgrades and special amenities
• To supervise allocation of rooms for VIP arrivals and the ordering of amenities in conjunction with the Guest Services Manager
• To develop and implement programs to further improve and enhance levels of service and guest care within the Front Desk
• To ensure Front Desk is ready for all Internal and External quality audits
• Monitor and implement procedures to maintain Profile Quality
• Dealing with guest issues and complaints at a senior level
• Correspond with guests pre-arrival as well as post departure on any guest issues
Colleague Engagement
• Schedule and regularly conducts routine inspections of areas under his/her control
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Prepare and monitor work schedules for the Front Desk management team to ensure optimum management coverage at all times
• To review work schedule for Front Desk Colleagues, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• To attend departmental meetings on a regular basis
• Ensure departmental colleagues receive adequate training, conduct quality checks on training activities
Financial Duties
• Supervise the Front Desk team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Promote Inter-Hotel sales and in-house facilities and monitors Front Desk Marketing techniques in line with Jumeirah marketing program
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Compile statistics for front office and provide reports relating to that area
• Assist in developing Budgets, Capital Expenditure plans, developing departmental targets for Bonus calculation, set annual departmental Objectives
• Monitor regularly (daily, weekly and monthly) the progress on any targets and action items
About you:
The ideal candidate for this position will have the following experience and qualifications:
• Degree qualification from a recognised hotel or business school
• At least 2 years Managerial Front Office experience in a large property Working with a culturally diverse workforce.
• F & B and Rooms knowledge
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry
Primary Location: Bahrain-Manama
Job: Front Office Manager
Organization: MEASA Region [Main]
About Jumeirah & the hotel
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
The Jumeirah Royal Saray, which is located on the Bahrain shoreline in a premium beach front position, offers 172 guest rooms including two Royal Suites as well as a variety of dining and recreational choices including a state of the art health club and spa.
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