Position Title : Guest Services Assistant
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Department : Telecommunications
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City : DubaiDubai
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Country : UAE
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Company : Jumeirah
Madinat
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Gender : Not
mentioned
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Nationality : Not
mentioned
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Job
Descriptions:
An opportunity has
arisen for a Guest Services Assistant to join Telecommunications department
in Madinat Jumeirah. The main duties and responsibilities of this role:
Answer all calls
according to the set standards in the department training
Manual
Adhering to the set
standards of the departments SOP’s and Training Manual
Assist with requests or pass it on to the concerned
department/room number
Maintaining a
professional tone of voice while communicating with guests, callers and
colleagues.
Use of correct and
standardized English and phrases.
Handle all incoming
and outgoing faxes for guests/departments
Handle messages for
in-house and expected guests
Follow up all
relevant duties and requests.
Handle all
Emergencies efficiently
Ensure that all
requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service
provided
Ensure that all
notice boards and which board are updated daily (i.e. Duty Manager,
Functions, VIP’s etc.).
To ensure that the
Telephone equipment is in working order (report any faults to the Manager
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You may
apply for this post if you have following qualification and experience
Previous experience
in a five star hotel as Telephone Operator /cross training in Telephones.
Outgoing personality
with ability to communicate with guests and colleagues
Should have a
Secondary School Certificate or Degree
Excellent English
communication skills
Additional language
is an added value
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