Job Number 18000Z6M
Job Category Food and Beverage & Culinary
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi,
United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand
with more than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels, you will
help keep this promise by delivering premium choices, sophisticated style, and
well-crafted details. With your skills and imagination, together we will innovate
and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury
portfolio and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our associates
come first. Because if you’re happy, our guests will be happy. It’s as simple
as that. Our hotels offer a work experience unlike any other, where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of
co-workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a luxury
environment. Treating guests exceptionally starts with the way we take care of
our associates. That’s The JW Treatment™.
JOB SUMMARY
Responsible for bar/lounge daily shift operations and
supervision of staff. Position assists with promoting the lounge, menu
planning, maintains standards, assists servers on the floor during peak periods
and manages property liquor inventories and controls. Strives to ensure guest
and employee satisfaction while maintaining the operating budget. Accountable
for enforcing all legal obligations professionally and consistently. Determines
training needed to accomplish goals, then implements plan. Strengthens the food
and beverage/culinary team by assisting in other outlets when needed.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food
and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food
Service Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the food and beverage,
culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Bar/Lounge Operations
• Implements agreed upon beverage policy and procedures
throughout the property.
• Manages in compliance with all local, state and Federal
beverage and liquor laws.
• Understands beverage control including days on hand,
perpetual inventory, bar pars, portion control, costs controls, beverage
potentials, mix of sales analysis for beverage, issue & returns, food
standards, and period end inventory.
• Monitors adherence to all liquor control policies and
procedures.
• Attends pre- and post-convention meetings as needed to
understand group needs
• Comprehends budgets, operating statements and payroll
progress reports as needed to assist in the financial management of department.
• Participates in the management of department's
controllable expenses to achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Ensures compliance with all Bar/Lounge policies, standards
and procedures.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business
levels.
• Assists with developing menus and promotions as necessary.
Leading Bar/Lounge Team
• Trains staff on liquor control policies and procedures.
• Supervises staffing levels to ensure that guest service,
operational needs and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the Bar/Lounge staff
regarding each event.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Interacts with guests to obtain feedback on product
quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve
service performance.
• Reviews comment cards and guest satisfaction results with
employees.
Managing Human Resource Activities
• Supports a departmental orientation program for employees
to receive the appropriate new hire training to successfully perform their job.
• Participates in the development and implementation of
corrective action plans.
