Director of Operations - Jumeirah Creekside Hotel -
About Jumeirah & the Hotel:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. Jumeirah Creekside is a luxurious hotel located at the heart of Dubai and overlooking the Dubai Creek, just minutes away of the airport. The Hotel houses a specially commissioned art collection, resulting in a modern and dynamic destination, yet inspired by tradition. Bringing together a fusion of contemporary design and distinct architectural features, Jumeirah Creekside Hotel boasts 292 spacious rooms and suites, The Aviation Club, one of the city’s most popular health club and a collection of five diverse restaurants which offer a vibrant selection of culinary experiences.
About the Job:
An opportunity has arisen for a Director of Operations role in Jumeirah Creekside Hotel. The main duties and responsibilities of this role:
Assist the management team in execution of the business strategy ensuring the Business Excellence framework is utilized in order to achieve goals set in the SBU Balanced Scorecard
Conduct frequent and thorough inspections of the different hotel operations to ensure service excellence is consistently maintained
Verify that the best products are used in the hotel operation on a regular basis
Take responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained
Seek opportunities to encourage teamwork in order to share resources and best practice between departments
Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the hotel, guests and colleagues
Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication
Deputize generally in the absence of the General Manager
Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions
Ensure that each operation is accounted for separately as an individual profit center, the Department Head is fully accountable for its profitability and the operational budget strictly adhered to
Assist the General Manager to prepare monthly forecasts
Stay up-to-date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized
Control expenses and recommend and implement measures to control them
Assist the General Manager to recruit and select members of the management team who meet the Jumeirah profile and can deliver Jumeirah core competencies
Facilitates the development of creative solutions to overcome obstacles and manages the implementation to continually improve guest satisfaction results
About You:
The ideal candidate for this position will have the following experience and qualifications:
At least 5 years’ experience in a senior management role in a 5* hotel or resort
Experience working with asset managers or owner representatives
Demonstrable achievements in improving customer satisfaction and profitability
Working with a culturally diverse workforce
Experience with project management
About the Benefits:
This position offers a highly competitive salary and package includes: education allowance for your authorized dependent children, annual flight allowance for you and authorized dependents, medical and dental coverage, life and accident insurance, live out allowance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
Primary Location: United Arab Emirates-DUBAI-Jumeirah Creekside Hotel
Job: Director of Operations
Organization: Dubai Region [Main]
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