Position Title
|
Cluster Reservation Agent
|
Department
|
Reservations
|
City
|
Dubai
|
Country
|
UAE
|
Company
|
Sheraton Hotels & Resorts
|
Job Level
|
Non
Management
|
Gender
|
Not mentioned
|
Nationality
|
Not
mentioned
|
Job Descriptions:
Process all
reservation requests, changes, and cancellations received by phone, fax, or
mail. Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate. Explain guarantee, special rate,
and cancellation policies to callers. Accommodate and document special
requests. Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Input and access
data in reservation system. Indicate special room reservation types (e.g.,
complimentary rooms, employee discounts, travel agent inspection rates, and
wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.
|
You
may apply for this post if you have following qualification and experience:
Not
mentioned
|
Other Details
At Sheraton, we go above and beyond in everything we do. We
are inspired by our guests and one another – and are driven to make things
better. We love what we do, and we give it all we’ve got – on property and
off. When guests stay with us, it’s not just a room with a bed that they’re
buying. It’s an experience. We’re looking for someone who is ready to go
beyond in everything they do. If you are someone with a genuine drive to
improve your life and the lives of those around you, we encourage you to
explore careers with Sheraton.
|
